The Accelerator
Introducing Academy’s Flagship Training Programme
Our immersive five-day accelerator transforms rising stars into strategic, empowered leaders.
They leave with more than an understanding of excellence—they know how to embody it, inspire it, and drive it across every department.
LQA-Accredited Certification
Participants receive an official certification from LQA upon successful completion.
Achieve Excellence, Lead Transformation
Be among the first to earn LQA’s accredited certification—a unique pass or fail award based on continuous assessments by our expert trainers throughout the programme.
Unlike traditional attendance-based certificates, it confirms true mastery in leadership and operational excellence.
The Accelerator Programme equips rising hospitality leaders with the skills and mindset necessary to drive meaningful change.
The Ideal Participants
Those positioned to lead will drive the greatest impact
Heads of Department
High-potential professionals, ready to accelerate delivering excellence in quality and guest experience throughout their hotels.
Quality Managers
Leaders with existing guest-service expertise, seeking broader perspectives and capabilities to enhance hotel-wide impact.
What Participants Gain From The Accelerator
Participants will emerge as transformed service leaders with a powerful combination of skills.
Participants cultivate emotional intelligence to elevate guest experiences by instinctively anticipating needs and delivering authentic empathy.
They carefully examine why service standards matter, moving confidently beyond checklists to focus on the guest’s perspective.
Standards Impact Awareness
An expanded understanding of how service standards directly influence and elevate the guest experience.
Guest-Centric Perspective
Knowing the ‘why’ and ‘how’ behind the ‘what’ — always grounding service delivery in the guest’s perspective.
Guest Experience Intuition
Sharpened ability to anticipate guest needs instinctively and respond with empathy, confidence, and authenticity.
Participants develop leadership skills that drive advancement within your organisation.
They master methods to boost service improvements and energise teams around a shared vision of excellence.
These skills empower team members to lead change and inspire an exceptional service culture.
Career-Progression Readiness
Distinctive, career-defining skills and confidence to step into future leadership opportunities.
Service-Leadership Capability
The capability to drive meaningful service improvements and lead change within the hotel.
Team Empowerment & Leadership
Practical approaches to energise teams around shared service excellence goals.
Participants return to your property with actionable strategies and tools for immediate impact.
They cultivate a service innovation mindset to create memorable guest moments.
Team members expand beyond departments to design seamless, cross-functional guest experiences that elevate overall service delivery.
Implementation Toolkit
Actionable strategies and tools immediately applicable in your hotel operations.
Service Innovation Mindset
The mindset to seek out and seize opportunities to create memorable, differentiating guest moments.
Holistic Service Perspective
An expanded view beyond individual departments to design seamless, cross-functional guest experiences.
5 intensive days structured around the quality cycle
Moving Beyond Standards Mastery to Unlock True Service Excellence
Day 1
Day 2
Day 3
Day 4
Day 5
This experience has been extremely beneficial, gaining valuable insights in enhancing guest experience, with a deeper focus on guiding our associates with appropriate tools and identifying the meaning of luxury.
Sarah Gebres
Quality Manager - Assila, a Luxury Collection Hotel, Jeddah
The sessions were amazing, it was packed with valuable knowledge that directly apply to my role in Quality.
Nazugum Khairullayeva
Quality Manager - The Ritz-Carlton, Almaty
Key Details
Secure your place in a limited cohort and experience five days of expert-led growth and transformation
Cost Per Participant
Promotional opening rate of £2,950 (Full rate £3,950)
Limited-size cohorts
Maximum 16 participants
Schedule
Monthly intakes
Inclusions
Daily breakfast and lunch, networking dinner & airport transfers
Accommodation
Partner hotel near the Academy (included in cost)
Frequently Asked Questions
What Is The Accelerator Programme
The Accelerator Programme is a five-day immersive training course held at Academy by LQA in Lisbon. It is designed to develop rising hospitality professionals into confident, pan-departmental quality leaders capable of elevating the guest experience across all areas of a luxury hotel.
Who Is The Accelerator Programme For?
The programme is tailored for mid-level managers, quality leaders, and rising stars in hospitality who want to broaden their skills beyond departmental roles and lead service transformation across their hotel.
What Makes The Accelerator Programme Different?
Unlike traditional training, this programme takes place in a simulated luxury hotel and focuses on intuitive, guest-centric service. It’s highly interactive, with practical scenarios, peer-to-peer learning, and real-world application across all hotel departments.
What Kind Of Certification Do Participants Receive?
Upon completing the programme, participants undergo assessment throughout the week and receive an LQA-accredited certificate. Grading is based on achievement, with Pass or Distinction awarded to those who meet the required standards.
